One log for every request and task
Every request for assistance, needs assessment and supply task sits in one log with priority, status and assignee, so nothing is actioned twice or missed.
Humanitarian & NGOs
One operating picture for humanitarian response
From the first volunteer call-up to the last recovery visit, CommandPost® gives humanitarian agencies and NGOs one shared log and map for deployments, relief centres and supplies, on the same picture as the government agencies leading the response.
The challenge
The pressures humanitarian teams carry in a disaster
- 01
Volunteers mobilised faster than they can be tracked
Hundreds of staff and volunteers can be called up in a day, and coordinators need to know who is deployed where, who is due for rest and who has not checked in.
- 02
Needs arrive from every direction
Needs assessments, requests from government agencies and calls from affected households come in by phone, email and paper, so the same need can be met twice or not at all.
- 03
Field teams work where the network does not
Outreach teams and relief centres in cut-off communities often have patchy or no mobile coverage, so updates sit in notebooks until someone drives back into range.
How CommandPost® helps
From call-up to recovery, one shared record
CommandPost® brings deployments, relief centres, supplies and requests into one live log and map, so your coordination centre, your field teams and partner agencies work from the same current picture.
Relief centres and teams on one map
Plot relief and evacuation centres, distribution points and outreach areas on the integrated map, with live GPS from the mobile app showing where field teams are.
Needs assessments that work offline
Build the needs assessment, welfare check and registration forms your teams already use, and fill them in on the mobile app even when there is no coverage.
Volunteers and partners in one list
Team leaders, volunteers, partner NGOs and agency liaison officers, with role and how to reach them, visible to everyone on the operation.
Rotations and distributions on one schedule
Run sheets set out shift rotations, rest breaks and distribution timings, so relief centres and field teams work to the same plan.
The whole response at a glance
Open, critical and resolved counts across every team and site, so a coordinator can brief an incoming shift or a partner agency without a lengthy handover.
Incident timeline
A relief centre surge, from call-up to stand-down
A storm cuts power and roads across a regional town, and one NGO coordination centre runs volunteers, relief centres and supplies through one log.
- 06:30Volunteers called up and deployed
The coordination centre logs the activation request from the emergency management agency, and team leaders are assigned to two relief centres from the contact list.
- 09:10Relief centre opens, registrations begin
Volunteers register arriving households on the mobile app, and bedding, food and medication needs are logged against the centre.
- 12:40Outreach team logs needs offline
An outreach team visits a cut-off street with no coverage. Needs assessments are saved on the device and sync as soon as the team is back in range.
- 15:20Supplies requested and tracked
A shortfall of drinking water and baby supplies is logged as a task, shared with the agency liaison officer and tracked on the map until delivery is confirmed.
- 19:00Night shift briefed, volunteers rested
The dashboard shows open requests and who has been on shift longest before the night team is briefed and day volunteers are stood down to rest.
Who works in CommandPost®
Response and recovery coordinatorVolunteer team leaderRelief centre managerOutreach and welfare workerLogistics and supplies officerAgency liaison officer
What changes for the response
- Coordinators know where every staff member and volunteer is deployed, and who is due for rest.
- Requests for assistance are tracked from received to delivered, not duplicated between teams.
- Affected people's details are seen only by the roles that need them, and stay hosted in-region.
- A timestamped record is ready to export for debriefs and funder reporting.
See CommandPost® for humanitarian response
Talk to us about bringing your coordination centre, volunteers, relief centres and partner agencies onto one shared system built for how humanitarian response actually works.