One log from first alarm to restoration
Every fault, outage and security event carries a priority, status and assignee, with a full history from the first alarm to the last customer restored.
Critical Infrastructure
One operating picture for the services everyone depends on
From a substation fault to a water main failure, CommandPost® gives control rooms, field crews and partner agencies one live log and one map, so outages are tracked from first alarm to full restoration.
The challenge
What essential service operators are up against
- 01
Incidents cross agency lines fast
A fault at a substation, treatment plant, data centre or fuel terminal quickly involves fire, police, councils and other operators, each with its own system, so status moves by phone.
- 02
Reporting obligations need a record made at the time
Regulators and critical infrastructure obligations expect a timestamped account of what happened and when, not one pieced together from emails and radio notes afterwards.
- 03
Field crews work beyond coverage
Remote substations, pump stations, exchanges and cable routes often sit outside mobile coverage, so updates from the field arrive late or by radio relay.
How CommandPost® helps
One operating picture across the network
CommandPost® brings the control room, field crews, contractors and partner agencies into one live picture, whether you run energy, water, telecommunications, data centre, port or fuel supply operations.
Assets, outages and exclusion zones on one map
Upload network and asset layers, then mark affected areas, exclusion zones and staging points on one integrated map that emergency services can see too.
Isolation and site safety checklists
Field crews complete isolation, site safety and damage assessment checklists with photos and signatures, even when the site has no mobile coverage.
On-call rosters and agency liaisons
On-call engineers, contractor crews and emergency service liaisons are listed with their role, so the right call goes out first time.
Network status for the duty manager
See open, critical and resolved entries across every site and region at a glance, so the incoming shift is briefed without a long handover.
Response plans and site procedures on hand
Keep emergency response plans, site access procedures and network diagrams with the operation, not buried in someone's inbox.
Incident timeline
A substation fault on the hottest day of the year
It's mid-afternoon in a heatwave. A zone substation trips and around 18,000 customers lose power, including a water pump station and a private hospital.
- 15:42Substation trips, outage logged
The network control room logs the outage as critical, marks the affected suburbs on the map and opens an operation for the response.
- 15:58Fire crews on the same map
Fire and rescue attend reports of smoke at the substation. The exclusion zone is drawn on the map, and police liaison sees the same boundary.
- 16:35Field crews isolate and make safe
Field crews complete isolation and site safety checklists on mobile with photos attached, and the entries sync once they are back in coverage.
- 18:10Dependent sites prioritised
The pump station and the hospital are flagged on the log, and their liaisons are called from the contact list with a restoration estimate.
- 22:45Supply restored, record ready
The last feeder is restored, every entry is marked resolved, and the operation log is exported for the incident report and regulatory reporting.
Who works in CommandPost®
Network control room operatorDuty operations managerField crew leaderContractor crewsEmergency services liaisonSecurity and compliance officer
What changes for the operations team
- Control room, field crews and partner agencies work from one live operating picture.
- Every outage has one record, from first alarm to the last customer restored.
- Timestamped entries give a clear account for incident reports and critical infrastructure obligations.
- Shift handovers start from the dashboard and the log, not from memory.
See CommandPost® across your network
Request a demo to see how CommandPost® brings outage response, field crews and multi-agency coordination together for essential service operators.