One incident log for every team
Surveillance, security, first aid and guest services log incidents in one place, with priority, status, assignee and a full timestamped history for regulator and licence reporting.
Casinos & Resorts
One live view across the gaming floor, hotel and precinct
From the surveillance room to the duty manager's desk, CommandPost® gives security, first aid and guest services one shared log and map across gaming floors, hotel towers, restaurants and entertainment venues, around the clock.
The challenge
The pressures of running an integrated resort
- 01
Many teams, one incident
A medical call on the gaming floor pulls in surveillance, security, first aid and the duty manager, each working from a radio channel, a phone call or a paper report.
- 02
Evacuations across very different spaces
A fire alarm in one hotel tower affects guests, gaming floors, restaurants and a showroom at once, each with its own wardens, exits and assembly areas.
- 03
Regulator reporting relies on the record
Licence conditions and regulator inquiries expect an accurate, timestamped account of incidents and guest welfare interventions, not one rebuilt from notes after the shift.
How CommandPost® helps
Built for the resort control room
CommandPost® gives surveillance, security, first aid and duty management one shared incident log, so every guest welfare matter, medical response and alarm is tracked from first report to close-out.
Live map of the whole precinct
Gaming floors, hotel towers, restaurants, car parks and entertainment venues on one live map, with uploaded floor plans, evacuation routes and assembly areas.
Checklists for welfare and first aid
Build your own guest welfare, first aid and evacuation sweep checklists, filled in from the control room or on a phone on the floor.
Run sheets for VIP and event days
Set the timings for a headline show, a VIP arrival or a fire drill, so security, surveillance and guest services work from the same schedule.
Police and emergency service contacts
Police liaison officers, ambulance and fire service contacts, wardens and the on-call duty manager are listed with role and contact details, kept current across every shift.
Reports and plans in one place
Keep floor plans, emergency procedures, incident photos and reports with the operation, and export log entries for the regulator, insurer or police.
Incident timeline
A Saturday night across the resort
A busy Saturday with a headline show, from a guest medical emergency on the gaming floor to a fire alarm in a hotel tower, tracked in one control room log.
- 20:15Guest collapses on the gaming floor
Surveillance spots a guest collapse, the control room logs it as critical and dispatches first aid and security to the table.
- 20:40Ambulance met at the main entrance
Security meets paramedics at the main entrance and escorts them through, the log records the time of each handover of care.
- 22:05Guest welfare check
Staff raise a concern about a distressed guest, a responsible gambling officer speaks with them and records the conversation factually in the log.
- 23:30Fire alarm, hotel tower 2
A detector activates on level 14, wardens sweep the floor, fire services attend and guests return once the alarm is confirmed as false.
- 06:45Shift handover and regulator record
The day team reviews the night's log, and the medical, welfare and alarm entries are exported for the incident register and any reportable matters.
Who works in CommandPost®
Surveillance OperatorsSecurity Control RoomDuty ManagersFirst Aid & MedicalResponsible Gambling OfficersHotel & Guest Services
What changes for the resort
- Every medical call, welfare matter and alarm is tracked from first report to close-out.
- Surveillance, security and duty managers see the same information at the same time.
- An accurate, timestamped record is ready for the regulator, police or insurer.
- Night and day teams hand over a complete log, with nothing left open and unassigned.
See CommandPost® in your resort control room
Talk to us about running surveillance, security, first aid and guest welfare across your resort from one shared operating picture.