One incident log for every team
Ride stoppages, guest injuries, lost children and maintenance faults are logged once, assigned to a team and tracked through to close-out with a full history.
Theme Parks & Attractions
One live picture of the whole park
From the park operations control room to ride operators, first aid, security and maintenance crews, CommandPost® tracks every incident, hazard and weather call across rides, pools, exhibits and guest areas in one place.
The challenge
The pressures of running a park every day
- 01
Ride stoppages with a crowd watching
A ride stops with guests on board, and operators, engineering, first aid and guest services each work from their own radio channel while the queue keeps growing.
- 02
Heat, storms and peak crowds at once
School holidays bring full queues, long days in the sun and afternoon storms, so a lightning hold or a closed water slide has to reach every team at the same moment.
- 03
Records the regulator and insurer will ask for
Ride incidents, guest injuries and lost children need a clear, timestamped record for the safety regulator, insurer or a guest's claim, not notes rebuilt after the fact.
How CommandPost® helps
Built for the park operations control room
CommandPost® gives park operations, ride teams, first aid, security and maintenance one shared incident log, so every stoppage, injury and guest report is tracked to resolution.
Every ride and zone on one map
Rides, pools, exhibits, first aid points, evacuation routes and emergency service entry gates sit on one live map, with uploaded park plans.
Heat and storm calls made once
Conditions and forecasts for the park sit beside the log, so a lightning hold, ride closure or reopening is logged once and every team works from the same decision.
Checklists for ride openings and patrols
Daily ride inspections, opening checks, pool safety rounds and security patrols are forms your team fills in from a phone at the attraction, not a clipboard.
Emergency services and on-call crews
Ambulance, fire, police liaison, on-call ride engineers and duty managers are listed with their role and how to reach them, ready for the next shift handover.
Park plans and records together
Keep park plans, ride manuals, incident photos and SOPs with the operation, ready when the safety regulator or insurer asks for them.
Incident timeline
A summer day in park operations
One school holiday Saturday at a theme and water park, from a ride stoppage to a storm hold, tracked by the same park operations control room.
- 10:05Ride stops with guests on board
A coaster stops on the lift hill, engineering is tasked and guests are walked down the evacuation stairs while guest services update the queue.
- 11:40Lost child near the water park
A parent reports a missing child at the wave pool, a description is logged and shared with lifeguards and gate staff, who reunite the family within minutes.
- 13:20Guest collapses in the heat
First aid respond to a heat-affected guest in a queue line, and the ambulance is met at the service gate marked on the park map.
- 15:10Storm cell tracking toward the park
Park operations call a lightning hold, outdoor rides and slides close, and every team works from the same logged decision until it clears.
- 18:30Shift handover
The control room reviews the day's log with the incoming team, and the ride stoppage record is exported for the safety file.
Who works in CommandPost®
Park Operations ManagerControl Room OperatorsRide Operations & EngineeringFirst Aid & LifeguardsSecurity & Guest ServicesMaintenance Crews
What changes for the park
- Every ride stoppage, injury and lost child is tracked from first report to resolution.
- Ride, first aid, security and maintenance teams see the same information at the same time.
- Heat and storm calls are logged once, so every team works from the same decision.
- A clear, timestamped record is ready for the safety regulator, insurer or a guest's claim.
See CommandPost® in your park operations
Talk to us about running your park's ride, first aid, security and weather response from one shared operating picture.