Timestamped decision and action log
Every decision, action and update is logged with a time, an owner and a status, building an append-only record for the board, regulators and the post-incident review.
Corporate Crisis Management
One crisis picture for the whole business
From the first alert to the post-incident review, CommandPost® gives crisis management, incident management and business continuity teams one shared log and map across every site and country, so decisions, actions and staff welfare are tracked from activation to stand-down.
The challenge
The pressures on a crisis management team when it activates
- 01
Activation across sites and time zones
An outage or severe weather event hits several offices at once, and the crisis team assembles over phone bridges and group chats with no single view of what is happening where.
- 02
Staff accounted for by spreadsheet
When staff are travelling or a site is affected, welfare checks run through emails and call lists, and nobody can say with confidence who is safe and who has not responded.
- 03
Decisions that are hard to reconstruct
Regulators, insurers and the board ask what was decided, when and on what information, and the answer has to be pieced together from notes and inboxes.
How CommandPost® helps
Everything a crisis management team needs, in one place
CommandPost® brings the executive crisis team, site incident teams and business continuity leads into a single operating picture, from activation through to recovery.
Every site at a glance
See open, critical and resolved issues across every office, site and country, so the executive team is briefed without chasing each region for an update.
Offices, sites and travel on one map
Plot offices, sites, key suppliers and where travelling staff are staying against the affected area, so the team can see who and what is exposed.
Welfare and staff accounting checks
Build welfare check, staff accounting and site impact forms that site leads fill in from the office or the field, even without a connection.
Crisis team and stakeholder contacts
Executives, site leads, IT, communications, key suppliers and insurers are listed with role and how to reach them, kept current as people rotate on and off.
Plans, playbooks and holding statements
Keep business continuity plans, crisis playbooks and approved holding statements with the operation, so the current version is never buried in someone's inbox.
Incident timeline
A cyber incident takes the ordering system offline
It's 5:40am on a Monday at a national distribution business. Overnight, a cyber incident has taken the ordering and warehouse systems offline at sites in two countries.
- 05:40Outage escalated, crisis team activated
The IT incident lead escalates the outage, the crisis management team is activated and the first log entry records what is known and what is not.
- 06:30Continuity plans invoked
Site leads switch warehouses to the manual processes in the business continuity plan, and each workaround is logged as a task with an owner.
- 08:15Staff and customer updates approved
Communications drafts updates from the approved holding statements, the executive team signs them off and each release is logged with the time it went out.
- 11:00Regulator and board briefed
General counsel logs the decision to notify the regulator, and the board receives a briefing exported straight from the decision log.
- 16:00Systems restored, team stands down
Systems are back online, the crisis team stands down and the full timeline is exported for the post-incident review and the next exercise.
Who works in CommandPost®
Crisis management team leadExecutive crisis team memberBusiness continuity managerSite incident controllerCommunications leadTravel risk and staff welfare coordinator
What changes for the crisis management team
- The executive team is briefed from one live picture, not a round of calls to each region.
- Every decision is logged with a time and an owner, ready for the board and regulators.
- Welfare checks show who has responded and who still needs a call.
- Exercises and post-incident reviews start from a complete timeline, not memory.
Bring your crisis team onto CommandPost®
Request a demo to see how CommandPost® brings crisis management, business continuity and staff welfare together for businesses operating across sites and countries.