One log for every incident
Access issues, unattended items, alarms and incident reports are logged with priority, status and assignee, and a full history for debriefs and inquiries.
Security Operations
Placeholder videoEvery control room connected, one view of every gate, patrol and post
CommandPost® gives control room operators, patrol teams and guard supervisors one shared incident log and map, so an access issue, unattended item or alarm response is tracked from first report to close out.
The challenge
The pressures of running a security control room
- 01
Handovers lose detail
Outstanding items, half finished checks and verbal notes do not survive a shift change, so the incoming team starts blind.
- 02
Patrol coverage hard to prove
Guard tours and checkpoint visits are logged on paper or not at all, so gaps in coverage only surface after something goes wrong.
- 03
Too many parties, one incident
An access issue or unattended item pulls in the control room, patrols, site management and police, each working from a different picture.
How CommandPost® helps
A shared operating picture for the security team
Everything the control room, patrols and site management need for a shift, an incident or a client report lives in one operation, built around the incident log.
Site map with zones and camera points
Site plans, patrol zones, checkpoints and camera locations sit on one live map, so a dispatched patrol knows exactly where to go.
Checklists for tours and searches
Guard tours, checkpoint sign offs and bag searches are built as checklists and filled in from the field, on or offline.
Patrol timings and shift patterns
Patrol routes, checkpoint timings and briefing times sit in the operation schedule, so every shift works from the same run sheet.
Police liaison and site contacts
Police liaison officers, site management and duty managers are listed with role and contact details, kept current across every shift.
Reports and photos in one place
Incident photos, client reports and site SOPs are kept with the operation, and log entries export as reports for client meetings and debriefs.
Incident timeline
A Friday shift at a precinct control room
A day patrol handover, an access issue and an unattended item, tracked from first report through police liaison to close out.
- 06:00Shift handover
Night patrol hands over open items and checkpoint status to the day team through the log, not a verbal recap.
- 09:15Contractor held at gate
A contractor without a valid pass is stopped at the west gate, access control logs the check and calls site management.
- 13:40Unattended bag reported
A tenant reports an unattended bag near the north entrance, control room dispatches the nearest patrol to assess.
- 14:05Area cordoned, police notified
Patrol cordons the area and control room raises the log to critical and calls the police liaison officer.
- 14:50Item cleared, shift closes out
Police clear the item, the cordon lifts and the log is resolved ahead of the evening handover and client report.
Who runs the control room
Control room operatorsPatrol teamsGuard tour supervisorsAccess control officersSite security managersPolice liaison officers
What changes for the security team
- Incoming shifts start with a full picture instead of a verbal handover.
- Patrol coverage and checkpoint visits are on record, not just remembered.
- Police liaison and site management see the same incident as the control room.
- Client reports pull straight from the log instead of being rebuilt from notes.
Bring your control room onto CommandPost®
See how patrols, access issues and incident reporting come together in one operation, built for security teams across precincts, campuses and ports.