One incident log for every contractor
Security, crowd control, first aid and venue operations post to the same live log, so the event controller sees a situation as it happens, not after a radio relay.
Major Events & Venues
Every control room, one shared picture of your event
From gates opening to the last bus leaving, CommandPost® gives your event controller, venue operations, security, police, ambulance and transport teams one live picture of the site.
The challenge
The pressures of running a live event site
- 01
Contractors on different systems
Security, crowd control, first aid and traffic each run their own radio channel and paper log, so the event controller only sees part of a developing plan.
- 02
Weather and evacuation decisions
An outdoor crowd needs one clear call to hold, evacuate or resume, and every gate, stage and transport team working from that same decision.
- 03
Answering for the day afterwards
Licence conditions, contractor disputes and insurance claims all need an accurate record of who did what and when, not memories reconstructed after the fact.
How CommandPost® helps
Everything the event control room needs
A shared log, the site map, the run sheet, weather and every contact in one place, so no team is working from an old version of the day.
The whole site on one map
Gates, zones, first aid points, radio channels and fence lines sit on one live map, so a new crowd controller or police liaison finds the right spot unaided.
Checklists for every gate and role
Bump-in inspections, gate opening checks, radio tests and briefing sign-offs are forms your team fills in from a phone at the gate, not a clipboard that goes missing.
One run sheet everyone works from
Gate times, curfew, act changeovers and the bump-out schedule sit in one operation schedule, so transport, security and venue operations work to the same timings.
Weather calls made in front of everyone
Conditions and forecasts for the venue sit beside the log, so a hold, evacuation or resumption is logged once and every team works from the same decision.
Every agency contact in one list
Police liaison, ambulance, contracted security supervisors and venue duty managers are listed with their role and how to reach them, ready for the next shift handover.
Before, on the day and after
Every control room connected, one live picture
Venue, security, police, medical and transport teams on one live picture.
- Site plans, zones and gates on the map
- Run sheet in the operation schedule
- Pre-event checklists for every team
- Crowd, gate and medical logs in one place
- Lost persons tracked through to reunion
- Weather on hand for go or no-go calls
- A complete record of every incident
- Reports for organisers, venues and agencies
- Lessons captured for the next event
Counterterrorism
Protective security, shared in real time
Crowded places need police, venue security and partner agencies to see a threat the same way at the same moment. CommandPost® gives them one live picture, and controls who sees what.
Real-time situational awareness
Suspicious behaviour, unattended items and threat reports reach the live map and log the moment they are raised, so event control, police and security act on the same picture.
Information sharing
Share what each partner needs and nothing more. Police can pass a threat update to venue security without opening up the rest of the operation.
Intelligence reports
Record intelligence as structured reports, visible only to the people who need to know, and link each one to the incidents and actions it leads to.
Protective security plans
Search regimes, vehicle barriers, lockdown and evacuation plans sit on the site map and in checklists, ready to put into action.
Helps venues show the preparedness expected under Australia's Strategy for Protecting Crowded Places from Terrorism and the UK's Protection of Premises legislation (Martyn's Law).
Incident timeline
A festival day, gates to bump-out
One general admission music festival, from gates opening to the last bus out, seen through the event control room log.
- 13:15Gates open, queue builds at Gate 3
Crowd controllers report the Gate 3 queue backing onto the public footpath, and extra staff are called from the briefing point.
- 15:47Patron collapse in the GA pit
First aid respond to a collapse near the barrier at the main stage, and security clears a path from the pit while ambulance is updated.
- 16:20Storm cell tracking toward the site
The event controller and safety officer call a short show hold and brief gate and stage teams on the shelter plan.
- 16:45Lost child reported at Gate 5
A description is logged and shared with gate and information point staff, who reunite the family a short time later.
- 22:10Show ends, egress and bump-out begin
Transport marshals open the bus bays in sequence while security holds the perimeter until the last patron has left.
Who works the control room
Event ControllerVenue Operations ManagerCrowd Control SupervisorSecurity OperationsPolice LiaisonAmbulance & First Aid
What the control room gains
- Every team works from the same live picture of the site, not a relayed radio call.
- A clear, timestamped record for licence conditions, contractor and insurance queries.
- Weather and evacuation calls are logged once, so every team works from the same decision.
- A structured record ready for the post-event debrief, not rebuilt from memory.
Ready to run your next event with every control room connected
Talk to a specialist who understands major events and venues about setting up CommandPost® for your next event day.