One shared incident log
Every RFA, hazard report and welfare check lands in one live log with priority, status and assignee, so nothing is chased twice or missed.
Disaster / Crisis Response & Recovery
One operating picture for disaster response
From flood watch to stand-down, coordinate emergency services, council crews, police and welfare agencies in one shared log and map, built for how an emergency operations centre actually runs - whether that means AIIMS in Australia, JESIP and gold/silver/bronze command in the UK, or your own national system.
The challenge
The pressures inside an EOC when the phones don't stop
- 01
A surge of requests for assistance
Floods, storms and bushfires can generate hundreds of RFAs in hours, each needing to be logged, prioritised and assigned before it is lost in radio traffic.
- 02
Multiple agencies, one incident
Emergency services, council crews, police, welfare agencies and volunteers all work the same event, often from separate radios, spreadsheets and phone calls.
- 03
Access changes hour by hour
Roads flood, tracks close and bridges go under as conditions shift, so knowing which communities are still reachable keeps changing.
How CommandPost® helps
Built for how an emergency operations centre runs
CommandPost® gives your EOC one shared log, map and set of forms, so every agency works from the same current picture through response and recovery.
Flood zones and access on one map
Overlay flood extents, evacuation zones and road closures as KMZ or GPX layers alongside site plans, so units see what's passable before they set out.
Standard forms for RFAs and welfare checks
Build the RFA, damage assessment and welfare check forms your agency already uses, and fill them in from the EOC or from the field.
Every agency's contacts in one place
Emergency services units, council crews, police, welfare staff and utility contacts, with role and how to reach them, visible to everyone on the operation.
Conditions without switching screens
Rainfall, wind and the forecast for the operation area sit alongside the log, so the duty manager isn't checking a separate tab mid-briefing.
The whole event at a glance
Open, critical and resolved counts across every team, so an incoming shift or a visiting liaison officer can be briefed without a lengthy handover.
Incident timeline
A flood event, from first warning to stand-down
One EOC's log through a rising river: activation, requests for assistance, evacuation, resupply and stand-down.
- 06:20Flood watch upgraded, EOC activated
Overnight rainfall and river gauge readings are logged, the operation is stood up, and emergency service units are briefed against the shared flood map.
- 09:45Requests for assistance surge
Roof leaks, blocked gutters and sandbag requests are logged as they come in, triaged by priority and assigned to emergency service units in the field.
- 13:10Evacuation order for the river flats
An evacuation order is issued for low-lying properties, the evacuation centre opens at the community hall, and welfare staff join the contact list.
- 16:40Resupply tasked to a cut-off hamlet
Floodwater isolates a small hamlet, so food and medication resupply is logged as a task and tracked on the map until the crew confirms delivery.
- 20:15River peaks, evacuation centre stands down
The river peaks below the major flood level, the RFA backlog clears, and the evacuation centre begins stand-down ahead of tomorrow's recovery debrief.
Who works inside the EOC
EOC duty managerEmergency services unit controllerCouncil recovery coordinatorEngineering and roads crewEvacuation centre coordinatorWelfare services officer
What changes during the event
- Everyone works from the same flood picture instead of separate spreadsheets and calls.
- Requests for assistance are tracked from lodged to resolved, not lost in radio traffic.
- Evacuation centre and welfare status are visible to the whole EOC, not just one desk.
- A complete timeline is ready to export for the post-event debrief.
Bring every agency into one operating picture
See how CommandPost® supports emergency operations centres through activation, response and recovery, in a demonstration tailored to your agency.