One incident log for every team
Security, cleaning, customer service and centre management log incidents and hazards in one place, with priorities, assignees and a full history.
Retail Centre Management
One live view of your whole retail centre
From the security control room to cleaning and centre management, see every incident, hazard and job across retail floors, car parks and back-of-house in one place.
The challenge
The pressures of running a retail centre
- 01
Fragmented reporting channels
Radios, phone calls and paper incident books leave gaps between security, cleaning and centre management, especially at shift changeover.
- 02
Peak trading period pressure
Boxing Day sales, school holidays and Christmas trading bring more foot traffic, car park congestion and antisocial behaviour all at once.
- 03
Duty of care evidence gaps
Slips and falls, lost children and security incidents need a clear, timestamped record for the landlord, insurer or WHS regulator.
How CommandPost® helps
Built for the centre office and control room
CommandPost® gives centre management, security and cleaning one shared incident log, so every hazard, job and escalation is tracked to resolution.
Live map of the whole centre
Retail floors, car park levels, loading docks and tenancy zones on one live map, with uploaded site plans and reference locations.
Checklists for patrols and audits
Build your own security patrol checklists, WHS walk-throughs and contractor sign-in forms, filled in from the control room or the floor.
Run sheets for peak trading days
Set the timings for Boxing Day, a fire drill or a VIP visit, so security, cleaning and centre management work from the same schedule.
Site plans and reports together
Keep site plans, incident photos, SOPs and contractor inductions with the operation, ready when the landlord or insurer asks for them.
The centre at a glance
See open, critical and resolved incidents across the whole centre from the control room or from a phone on the floor.
Incident timeline
A Saturday shift in the control room
One trading Saturday, from a spill at the entrance to a car park hazard, tracked end to end by the same control room team.
- 09:15Spill reported in the atrium
A store manager calls the control room about a spill near the main entrance, cleaning is tasked straight away.
- 10:30Lost child at customer service
A parent reports a missing child at the customer service desk, security and centre management coordinate a search.
- 11:50Antisocial behaviour, food court
A group causing a disturbance is reported near the food court, security patrol is dispatched to attend.
- 14:10Exposed cable, car park level 2
A contractor reports an exposed cable in the car park, the area is cordoned off and maintenance notified.
- 16:45Shift handover
The control room reviews the day's log with the incoming team before handover, nothing is left open unassigned.
Who works in CommandPost®
Centre ManagementSecurity Control RoomSecurity Patrol OfficersCleaning & PresentationCustomer Service DeskFacilities Maintenance
What changes for the centre
- Every incident, from a spill to an evacuation, is tracked from report to resolution.
- Security, cleaning and centre management see the same information at the same time.
- A clear, timestamped record is ready for the landlord, insurer or WHS regulator.
- Control room and mobile patrols share the same live picture, in the field or at a desk.
See CommandPost® in your control room
Talk to us about running your centre's security, cleaning and incident reporting from one shared operating picture.